CX Snapshot
A practical one-off review of your current customer experience strategy, customer journeys and potential points of friction.
- Customer journey review
- Identify listening posts
- Create action plan
Customer experience, made actionable
Turn guest feedback into your next best move.
We help hotels and restaurants collect and analyse customer feedback, spot what matters most, and turn everyday feedback into better guest experiences.
Practical insight. Clear priorities. No enterprise-sized project required.
Customer sentiments
What guests are saying
Feedback grouped by topic and sentiment. Larger bubbles mean more mentions.
Cleanliness18% mentions
Staff28% mentions
Food42% mentions
Service24% mentions
Noise12% mentions
Price16% mentions
Illustrative example only · not live customer data
What we do
From customer signals to smarter decisions.
We make the voice of your guests easier to collect, understand and act on without getting lost in a sea of comments and ratings.
CX Monitor
A recurring intelligence briefing to help you keep an eye on customer feedback and emerging issues.
- Scheduled feedback summaries
- Recurring themes and changes
- Clear recommended next steps
CX Advisory
Senior, hands-on guidance when you need help turning insight into a better customer experience.
- Expert review and interpretation
- Workshop or leadership session
- Support with an improvement roadmap
Straightforward starting points
Start small. Learn fast. Improve continuously.
Indicative launch pricing to help you choose a first step. We’ll confirm scope before any work begins.
One-off
€199 / review
For a business that wants a clearer view of its customer experience.
- Review existing CX strategy
- Identify key customer journeys
- Highlight potenial friction points
- Create recommendations proposal
- Presentation walkthrough
Monthly
€79 / month
For companies with an existing customer listening program that want a regular pulse on public feedback and customer friction.
- Scheduled CX insights via email
- Review-theme summaries, where accessible
- Changes and patterns to investigate
- Practical suggested actions
Bespoke
Let's talk
For a more complex challenge or a team that needs expert input.
- Tailored scope and objectives
- Human-led interpretation
- Workshop or advisory session
- Improvement roadmap options
Pricing is indicative and shown before any applicable taxes. Monitoring depends on available public data and source access. Fox & Heron does not claim to guarantee business outcomes.
How it works
Useful insight, without the consulting theatre.
A clear process that keeps the focus on business priorities — not dashboards for dashboard’s sake.
01
Choose the question
Tell us what you want to understand: customer feedback, a digital journey, recurring friction or a retention challenge.
02
Analyse the signals
We combine structured frameworks, available data and AI-assisted analysis, with human review where appropriate.
03
Act on the insight
You receive clear priorities and practical next steps. For ongoing monitoring, we help you keep the signal in view.
Find the customer friction you can actually fix.
Start with a conversation about your business, your customers and the decisions you need to make next.
Good to know
A few questions, answered.
Not sure which option fits? Start with a short conversation and we’ll work out the smallest useful next step.
Is this a fully automated AI service?
No, it all starts with a personal discovery call either via online meetings or in person. This helps us understand your specific situation and find the best approach for your business. Thereafter, the exact level of automation depends on the initial findings.
What kind of businesses is do we support?
We’re initially focused on customer-facing businesses that want a more structured view of feedback and customer journeys. The best fit depends on the volume and accessibility of your customer signals.
Do you need access to our customer database?
Not for a public-data snapshot. Any work involving private customer data or connected systems would be scoped separately, with appropriate permissions, security and privacy safeguards.
Can you promise more loyalty or revenue?
No responsible review can promise a specific outcome. We aim to identify evidence-based opportunities and practical improvements, then help you decide what to test and measure.
How do we get started?
Use the contact section below to tell us a little about your business and what you want to improve. We’ll respond with a suggested next step.
Start a conversation
What would you like to improve?
Book a 30-minute conversation to discuss your customer experience, guest feedback and the opportunities that matter to your business.
Book a 30-minute callYou’ll open Calendly in a new tab to choose a time that suits you.